1. Where do you conduct sessions?

Since the start of the COVID-19 pandemic, we have shifted to providing virtual sessions only from the comfort of your own home. Once booked in, you will receive a link to your email that you can click on to join the session through our Practice Better video platform.

2. Will I get a copy of the recommendations after our session?

When you purchase a package, you will be given access to our online client portal, Practice Better. Through this portal, your dietitian will send you a protocol at the end of each session, which includes notes about the session, the goals that were set together, and any other documents that may support you with your goals. Through this portal, you can also message your dietitian directly with questions, book and reschedule sessions, and track your progress and symptoms.

3. Can I connect with my dietitian in between sessions?

With the purchase of any of the packages, you can securely message your dietitian through the Practice Better client portal with any additional questions that may come up as you work on your goals. For more elaborate questions, we may save these until our next follow-up session.

4. Do you provide meal plans?

We do not typically prescribe meal plans as they can feel restrictive and not allow for the flexibility of life. Set meal plans do not provide us with the tools we need to learn how to make balanced meal choices on the go or what to do if we can’t execute the plan due to a variety of reasons, such as lacking the right ingredients. If you're interested in learning how to meal plan, we will give you the tools you need to be able to meal plan yourself each week using foods that are available to you and that you enjoy. We can provide you with a meal planning template and meal ideas to simplify the process. There are some instances where a meal plan may be beneficial or necessary, for example if someone is affected by an eating disorder and needs more structured eating to promote recovery.

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5. Can you help me lose weight?

See Weight Inclusive Care.

6. Do you do food allergy or food sensitivity testing?

We'd love to work with you to help determine which foods are best tolerated and which ones may be triggering your unwanted symptoms. The process for diagnosing food allergies compared to food sensitivities is different and will require different approaches.

True food allergies will initiate a quick immune system response, resulting in symptoms such as itching in the mouth, hives, eczema, nausea/vomiting, swelling of the lips or face, or difficulty breathing. If you are experiencing immediate symptom responses like these after eating certain foods, it is best to work with an Allergist/Immunologist medical doctor who can conduct appropriate skin prick and/or blood testing.

For food intolerances or sensitivities, there are many IgG food sensitivity tests on the market currently, but unfortunately none of these tests have been validated scientifically and do not accurately test for food intolerances or sensitivities. Instead, we will assess what your current symptoms are, whether or not further testing is required from a medical doctor, and from there we may start a food and symptom journal to begin tracking your symptoms and possible trigger foods, which can then be further teased out through an evidence-based elimination and reintroduction diet.

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7. Do you do blood or stool testing?

We do not conduct blood or stool testing as these must be ordered by a doctor and conducted by a community laboratory. In our session, any blood work or test results that you’ve previously had done can be helpful for our nutrition assessment. At that time, we can also discuss whether or not it would be beneficial to meet with your doctor to request additional blood work or stool testing.

8. Are your services covered by insurance and do you do direct billing?

Our dietitians are all registered with the College of Dietitians of BC. You will need to check directly with your extended health plan provider to see if you have Registered Dietitian coverage. If so, our receipts will contain all the information you need for reimbursement from your insurance provider. We currently do not do direct billing. If your plan does not cover the services of a Registered Dietitian, save your receipt for a non-refundable tax credit.

9. Can packages be submitted to my insurance provider?

The Jump Start package (one initial consultation) and à la carte follow-up consultations will be issued an invoice and receipt upon payment which can be used to make a claim to your provider.

As for packages that include multiple sessions (Momentum & Habit Changer), some extended health providers will cover the full packages up front, whereas others require separate receipts for each session. Payment for the Momentum and Habit Changer packages will be collected in full up front and if required, we can issue separate receipts for each individual session as each session is completed.

10. Do you offer a free call to know if your services are for me?

We do offer a free 15-minute discovery call with one of our dietitians. The dietitian will ask a few background questions and what your nutrition-related goals are to help identify if we can be of service.

If you have a question or concern that is not listed here, please reach out to us!